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Orders


Four easy ways to order!
1) Our secure website www.AdvUnderground.com
2) By telephone 1-509-946-9893
3) By email* books@advunderground.com
4) By postal mail** See address below


*Email is not secure. Do not send credit card information through email. Use email only for questions and placing an item on hold.
**Items ordered by postal mail are more likely to be already sold. We recommend reserving an item by email or phone before sending postal payment.

Sales tax will be applied to the subtotal (items total + shipping) on all orders shipped to Washington State, unless a current resale permit is provided at the time of sale. Our online shopping cart will estimate Washington-bound orders at our local rate of 8.6%, but the exact amount will be adjusted to the destination rate when we process your payment.

~All orders are packed carefully in boxes - we care about our items all the way to your hands.~

Still not sure about ordering online? Had too many books arrive all beat up in a barely held together paper envelope? Here is some feedback we've received from recent customers:

 

"Best packaging ever! I'll be sure to try and deal with you directly in the future."

"You sent me a really beautiful copy of John Unruh's The Plains Across. Packaged with meticulous care, too. Thank you."

"Thank you. This is the most lovingly packaged book that I have ever received."


Conditions / Grading


We grade the condition of our books on a simple scale: Near Fine, Very Good+, Very Good, Good+, Good, Fair, Poor.

We have been listing books for over twenty years and so our database reflects a number of different formats and description styles, as our staff has grown and evolved over time. However, we do our best to describe the main flaws and give an understandable description of the item. We also re-evaluate each item before confirming orders. (We used to even post pictures of all merchandise but are years behind on that project at the moment.)


Trade

**DUE TO PANDEMIC: We are NOT taking trade at the moment. We are still accepting donations of acceptable product. Please make an appointment for donations.**

 

Current Guidelines

**DUE TO PANDEMIC: We are NOT taking trade at the moment. We are still accepting donations of acceptable product. Please make an appointment for donations.**

Shipping


Since we ship multiple types of items, we have a number of different shipping rates, but it basically comes down to Domestic Economy, Domestic Priority, International Economy, and International Priority.

We don't have the weight calculated for every single item, but have created a matrix based on what type of item it is, such as a book, game, comic, or anything else.

Single items ship for one price, and each additional item adds on a smaller amount to account for added weight. If your order includes multiple types of items, the base rate will be the item with the heaviest weight class.

We realize that even within a classification, weights can vary dramatically: a mass market paperback vs. a set of encyclopedias; a single Magic the Gathering pack vs. Talisman, the Board Game. Because of this, if there is a drastic contrast between what our online shopping cart quotes and what rates the post office actually charges, we will endeavor to apply a more reasonable rate.

Our primary shipping company is the US Postal Service. However, bulky or weighty shipments may be shipped via FedEx or UPS when more affordable.

Domestic

Domestic Economy:

Books & Records = $3.99 for the first item, $0.50 each additional.

Games & Other Items = $15 for the first item, $5 each additional

Expected delivery time is 5-14 business days. Occasionally books travelling to the east coast take longer than two weeks to arrive, and items within Washington state often arrive the next day.

Domestic Priority:

Books & Records = $12.50 for the first item, $3.00 each additional.

Games & Other Items = $28 for the first item, $15 each additional

Priority averages two-five days delivery time.

INTERNATIONAL

Shipping outside the USA varies greatly by country. If you add items to your cart and select a shipping rate, it will show you the breakdown of shipping cost.

International Priority includes insurance and is usually at least $50.00 - shipping rates seem to go up every year, so unfortunately it is rather high.

International 1st Class
is generally cheaper than Priority, unless the item is rather heavy, in which case it will have to go via Priority. This method is not generally tracked or insured.

Shipper Accounts If billing shipping to your own FedEx/UPS/Freight account, a $2.00 fee will be applied to the item price to cover packaging materials.

Packing / Handling charges vary somewhat but are included in the quoted shipping rates. This covers boxes, dust jacket protectors, packing time, and insurance.

Lost Mail is rare, but does occasionally occur. Please notify us if your package has not arrived within the estimated delivery time frame. We can begin filling out claims forms at the post office, but we do not refund any costs until 30 days have passed after the last expected delivery date.

 


Payment


All items must be paid in full before receiving them.

Shipped Items:

We can accept Visa, MasterCard, Discover, and American Express (AMEX), as well as checks and money orders to our mailing address:

Adventures Underground
1391 George Washington Way
Richland WA 99354
USA

Open Shop:
1391 George Washington Way
Richland WA 99354
USA

Check payments for shipped items can be made out to "Adventures Underground."

In-Store Items:

We can accept Visa, MasterCard, Discover, and American Express (AMEX). Checks and money orders are accepted for <$20 or for known customers only.


Returns


Shipped Items:
Please notify us first if you plan to return an item. We can accept returns up to 14 days after you have received the item. If the item was not as described, then we will refund the full purchase amount, provided you return it in the same condition as we sent it.

You may return items within this time period (after notifying us) for any other reason, but we do not refund shipping.

In-Store Items:
We do not offer refunds on items purchased in-store. We offer exchanges only for in-store returns. The amount will be put on a store gift card for you.

The item must be returned within 30 days of purchase and in the same condition as when purchased. There are no returns on food items or gift cards.

 


Contact Us


Email: books@advunderground.com

Phone: 1-509-946-9893

Mail: Adventures Underground
1391 George Washington Way
Richland WA 99354
USA

Open Shop*hours may vary:
1391 George Washington Way
Richland WA 99354
USA

Current Store Hours: 12pm to 5pm, Monday through Saturday (Closed Sundays)
Cafe Hours (Curbside/Take-away only): 10am - 5pm, Monday through Saturday (Closed Sundays)


We do return calls and emails within two days (though we get a bit behind on the weekend, especially during the Christmas shopping season)--if you have not received a reply, please inquire again.

Please contact us if:

You would like to place an order

You have a question about anything in our stock

An item has no picture, has the wrong picture attached, or is too blurry

There is a problem with your order -- (Items not as described, general returns, lost packages, etc)

We also love to hear when we have done the job right! Let us know if you have comments or suggestions.

Our backstock of product is immense and we are not currently taking trade, and we do not generally purchase items online.