Orders
Four easy ways to order! |
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| 1) | Our secure website | www.AdvUnderground.com |
| 2) | By telephone | 1-509-946-9893 |
| 3) | By email* | orders@advunderground.com |
| 4) | By postal mail** | See address below |
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Sales tax will be applied to the subtotal (items total + shipping) on all orders shipped to Washington State, unless a current resale permit is provided at the time of sale. Our online shopping cart will estimate Washington-bound orders at our local rate of 8.6%, but the exact amount will be adjusted to the destination rate when we process your payment.
~All orders are packed carefully in boxes - we care about our items all the way to your hands.~
Still not sure about ordering online? Had too many books arrive all beat up in a barely held together paper envelope? Here is some feedback we've received from recent customers:
"Best packaging ever! I'll be sure to try and deal with you directly in the future."
"You sent me a really beautiful copy of John Unruh's The Plains Across. Packaged with meticulous care, too. Thank you."
"Thank you. This is the most lovingly packaged book that I have ever received."
Conditions / Grading
We grade the condition of our books on a simple scale: Near Fine, Very Good+, Very Good, Good+, Good, Fair, Poor.
We have been listing books for over twenty years and so our database reflects a number of different formats and description styles, as our staff has grown and evolved over time. However, we do our best to describe the main flaws and give an understandable description of the item. We also re-evaluate each item before confirming orders. (We used to even post pictures of all merchandise but are years behind on that project at the moment.)
Trade
Current Guidelines
CURRENT TRADE POLICY: We now accept ONLY Graphic Novels and Manga as trade for Store Credit. We still gladly accept other genres and products as donations.
Please note that we have revised our trade system, so if you were familiar with our old policies, expect some changes.
Shipping
Since we ship multiple types of items, we have a number of different shipping rates, but it basically comes down to Domestic Economy, Domestic Priority, International Economy, and International Priority.
We don't have the weight calculated for every single item, but have created a matrix based on what type of item it is, such as a book, game, comic, or anything else.
Single items ship for one price, and each additional item adds on a smaller amount to account for added weight. If your order includes multiple types of items, the base rate will be the item with the heaviest weight class.
We realize that even within a classification, weights can vary dramatically: a mass market paperback vs. a set of encyclopedias; a single Magic the Gathering pack vs. Talisman, the Board Game. Because of this, if there is a drastic contrast between what our online shopping cart quotes and what rates the post office actually charges, we will endeavor to apply a more reasonable rate.
Our primary shipping company is the US Postal Service. However, bulky or weighty shipments may be shipped via FedEx or UPS when more affordable.
Signature confirmation, insurance, or other verifiable delivery information may be added to your order, at our discretion, in order to prevent fraud, package theft, and other criminal acts.
Domestic
Domestic Economy:
Books & Records = $4.99 for the first item, $0.50 each additional.
Games & Other Items = $15 for the first item, $5 each additional.
Expected delivery time is 5-14 business days. Occasionally books travelling to the east coast take longer than two weeks to arrive, and items within Washington state often arrive the next day.
Domestic Priority:
Books & Records = $14.50 for the first item, $3.00 each additional.
Games & Other Items = $28 for the first item, $15 each additional.
Priority averages two-five business days delivery time.
INTERNATIONAL
**We have increased our international shipping prices due to a steady rise in cost through the postal service. Increasing prices is the only way for us to continue being able to offer an International shipping option. Apologies for any inconvenience.**
Shipping outside the USA varies greatly by country. If you add items to your cart and select a shipping rate, it will show you the breakdown of shipping cost. Please be aware, international shipping costs can be considerably high depending on destination. If your purchase includes heavy items, we may need to increase your shipping charge.
International Priority includes insurance up to $50.00
International 1st Class is less expensive than Priority, but there is a weight limit. Anything over in weight will have to go via Priority. This method is not insured.
Packing / Handling charges vary somewhat but are included in the quoted shipping rates. This covers boxes, dust jacket protectors, packing time, and insurance.
Lost Mail is rare, but does occasionally occur. Please notify us if your package has not arrived within the estimated delivery time frame. We can begin filling out claims forms at the post office, but we do not refund any costs until 30 days have passed after the last expected delivery date.
Payment
All items must be paid in full before receiving them.
Shipped Items:
We can accept Visa, MasterCard, Discover, and American Express (AMEX), as well as checks and money orders to our mailing address:
Adventures Underground
1391 George Washington Way
Richland WA 99354
USA
Open Shop:
1391 George Washington Way
Richland WA 99354
USA
Check payments for shipped items can be made out to "Adventures Underground."
In-Store Items:
We can accept Visa, MasterCard, Discover, and American Express (AMEX). Checks and money orders are accepted for <$20 or for known customers only.
Returns
Shipped Items:
Please notify us first if you plan to return an item. We can accept returns up to 14 days after you have received the item. If the item was not as described, then we will refund the full purchase amount, provided you return it in the same condition as we sent it.
You may return items within this time period (after notifying us) for any other reason, but we do not refund shipping.
In-Store Items:
We do not offer refunds on items purchased in-store. We offer exchanges only for in-store returns. The amount will be put on a store gift card for you.
The item must be returned within 30 days of purchase and in the same condition as when purchased. There are no returns on food items or gift cards.
Contact Us
Email: orders@advunderground.com
Phone: 1-509-946-9893
| Mail: | Adventures Underground 1391 George Washington Way Richland WA 99354 USA Open Shop*hours may vary: 1391 George Washington Way Richland WA 99354 USA |
Current Store Hours: 10 AM - 7 PM Tuesday through Sunday. (Closed on Mondays.)
Cafe Hours: 10 AM - 7 PM, Daily
Both establishments are closing at 6pm on the Fourth of July, Christmas Eve and New Year's Eve, and will be CLOSED on Christmas Day and New Year's Day.
We do return calls and emails within two days (though we get a bit behind on the weekend, especially during the Christmas shopping season)--if you have not received a reply, please inquire again.
Please contact us if:
You would like to place an order
You have a question about anything in our stock
An item has no picture, has the wrong picture attached, or is too blurry
There is a problem with your order -- (Items not as described, general returns, lost packages, etc)
We also love to hear when we have done the job right! Let us know if you have comments or suggestions.
Our backstock of product is immense and we are not currently taking trade, and we do not generally purchase items online.